Privacy Policy

Last Updated: October 2, 2026

Earth and Heal respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit EarthandHeal.com (the “Site”), purchase our products, communicate with us, or otherwise use our services.

1. Personal Information We Collect

Depending on how you interact with Earth and Heal, we may collect the following types of information:

Contact Information

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

• Products purchased
• Order history
• Billing and shipping information
• Payment and transaction information
• Returns, refunds, and customer-service information

Payment information may be collected and processed by our payment processors rather than stored directly by Earth and Heal.

Device and Website Information

When you use our Site, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links clicked
• Referring website
• Dates and times of visits
• Interactions with our Site and advertisements

Information You Provide

We may also collect information that you voluntarily provide when you contact us, subscribe to marketing communications, submit a form, leave a review, or otherwise communicate with Earth and Heal.

2. How We Use Your Personal Information

We may use personal information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Send order confirmations and shipping updates
• Provide customer service
• Respond to questions and requests
• Manage returns and refunds
• Maintain and improve EarthandHeal.com
• Understand how customers use our Site
• Improve our products and services
• Detect and prevent fraudulent or unauthorized activity
• Measure the effectiveness of our advertising
• Personalize marketing and advertising where permitted
• Send marketing communications where permitted
• Comply with applicable laws and legal obligations

3. Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information when customers visit our Site or make purchases so that Shopify can provide its e-commerce services. Shopify may collect information such as device and browser information, IP addresses, transaction information, and other information necessary to operate its services. Shopify

Depending on the Shopify services and features enabled on our store, Shopify may also process information to provide customized experiences, analytics, fraud prevention, advertising-related services, and other enhanced services.

You can learn more about Shopify's privacy practices and manage certain privacy choices through the Shopify Privacy Portal. Shopify specifically instructs merchants using certain Network Intelligence features to provide customers with access to this information. Shopify Help Center

4. Cookies and Tracking Technologies

EarthandHeal.com and our service providers may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Operate essential website functionality
• Keep our Site secure
• Remember preferences
• Understand how visitors use our Site
• Analyze website traffic
• Measure advertising performance
• Personalize content
• Provide relevant advertising where permitted

You may be able to control cookies through your browser settings and through privacy controls provided on our Site.

Depending on your location, we may request your consent before using certain non-essential cookies or tracking technologies.

5. Advertising and Analytics

We may work with advertising and analytics providers to understand how visitors interact with EarthandHeal.com and our advertisements.

Depending on the services we use, these providers may collect information through cookies, pixels, APIs, and similar technologies.

This information may be used to:

• Measure advertising effectiveness
• Attribute purchases to advertisements
• Understand customer interactions
• Improve advertising campaigns
• Provide personalized or targeted advertising where permitted by law

Your rights to restrict or opt out of certain advertising-related uses of your information may depend on where you live.

6. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate Earth and Heal, including:

• Shopify and other e-commerce providers
• Payment processors
• Shipping carriers
• Product fulfillment providers
• Email and communications providers
• Website hosting and technology providers
• Analytics providers
• Advertising platforms
• Customer-service providers
• Fraud-prevention and security providers
• Professional advisers when necessary

We may also disclose information when required by applicable law, regulation, court order, legal process, or governmental request.

If Earth and Heal is involved in a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as part of that transaction.

7. Order Fulfillment and Shipping

When you place an order, we may provide information necessary to fulfill your purchase to our fulfillment and shipping partners.

This may include your:

• Name
• Shipping address
• Contact information
• Products ordered
• Other information reasonably necessary to prepare and deliver your order

These providers may process your information according to their respective privacy practices and contractual obligations.

8. Email and Marketing Communications

If you subscribe to our marketing communications, we may send you information about Earth and Heal products, promotions, special offers, educational content, and company updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link contained in those messages.

Unsubscribing from marketing communications will not necessarily prevent us from sending transactional communications, such as order confirmations, shipping notifications, or messages concerning a purchase.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders
• Maintain transaction records
• Provide customer support
• Resolve disputes
• Prevent fraud
• Satisfy tax, accounting, and legal obligations
• Enforce our agreements

The exact retention period may depend on the nature of the information and applicable legal requirements.

10. Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your personal information.

11. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Obtain a copy of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information where applicable
• Appeal certain decisions concerning privacy requests where applicable

These rights are subject to applicable laws and exceptions.

We may need to verify your identity before processing certain requests.

Shopify provides merchants with mechanisms for processing customer access and deletion requests. Shopify Help Center

12. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Where required, Earth and Heal will provide mechanisms allowing eligible consumers to exercise applicable rights, which may include opting out of certain uses of personal information for targeted advertising or certain forms of data sharing.

Where applicable, you may use privacy controls available through our Site to exercise these choices.

Shopify also provides merchants with tools for creating a data-sharing opt-out page and recognizing certain Global Privacy Control signals in applicable circumstances. Shopify Help Center

13. International Visitors

If you access EarthandHeal.com from outside the United States, your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Privacy and data-protection laws in those countries may differ from those in your jurisdiction.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

14. Children's Privacy

EarthandHeal.com is not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can take appropriate action.

15. Third-Party Websites

EarthandHeal.com may contain links to third-party websites or services.

We do not control the privacy or security practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal requirements.

When we update this policy, we will revise the “Last Updated” date at the top of this page.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact: